8bet Privacy Policy — How We Keep Your Data Safe in Pakistan

This Privacy Policy is issued by 8bet, the operator of the online betting and gaming platform available at 8bet-play.com ("8bet", "we", "us", "the Platform"). 8bet is dedicated to serving Pakistani players with a PKR-native betting and casino experience that covers cricket, live casino, Aviator, slots, Teen Patti, Andar Bahar, Roulette and more.

When you register an account, use the 8bet platform, or contact our support team, you are sharing personal information with us. This Privacy Policy exists to be completely transparent about what we do with that information — from the moment you land on 8bet-play.com to the point where your account is closed and beyond.

For any queries about this policy or how 8bet handles your personal data, you can reach us at any time via live chat on the platform or at support@8bet-play.com. All privacy-related requests receive a written response within five working days.

8bet collects only the personal data that is genuinely necessary to provide the service, verify identity, process payments in PKR, and comply with applicable obligations. Here is a clear breakdown of every category of data 8bet may hold about you:

8bet does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, health data, or biometric data. Full payment card numbers are never stored on 8bet servers — only the card BIN (first six digits) is retained for fraud screening purposes.

8bet collects personal data through the following channels — all of which involve either your active input or your standard use of the platform:

• Account registration: When you create your 8bet account, you provide your name, date of birth, mobile number and email address directly.
• Identity verification: When you submit a CNIC or other supporting document to complete KYC verification, we extract and store the relevant identity data.
• Deposits and withdrawals: When you transact using Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or card, the payment method details required to process the transaction are collected.
• Platform usage: Automatically, as you browse and interact with 8bet — the pages you view, the games you open, and the bets you place are all logged for security, fraud prevention, and service improvement.
• Support interactions: When you contact 8bet via live chat or email, the content of those conversations is recorded and retained for quality assurance and dispute resolution purposes.
• Cookies and tracking technologies: As described in Section 6, 8bet uses cookies and similar tools to maintain your session, remember preferences, and understand aggregate usage patterns.

8bet uses your personal data only for purposes that are directly connected to operating a safe, compliant, and high-quality betting platform for Pakistani players. We do not use your data for purposes unrelated to this. The specific reasons we process your data are:

• To provide the 8bet service: Operating your account, processing PKR deposits and withdrawals, settling bets, crediting bonuses and winnings, and running casino games all require us to hold and process your identity and financial data.
• To verify your identity and age: 8bet has a strict 18+ policy. Confirming that every registered player is a real person aged 18 or over requires us to process identity data and, where required, supporting documents.
• To prevent fraud and protect security: Your IP address, device fingerprint, and transaction history are used to identify unusual patterns that may indicate fraud, account takeover, or money laundering activity. This protects both 8bet and legitimate players from financial harm.
• To comply with legal and regulatory obligations: Record-keeping, anti-money laundering checks, and responding to legitimate law enforcement requests all require the retention of certain transaction and identity data for defined periods.
• To communicate with you: We use your contact details to send account-related communications — including security alerts, verification requests, and important policy updates. Marketing communications are only sent where you have given explicit consent and can be stopped at any time.
• To improve the 8bet platform: Aggregate usage data helps the 8bet product team understand which games are most popular, where players experience friction, and how to improve the overall experience for everyone.
• To manage responsible gaming: Where you have set deposit limits, loss limits or self-exclusion, your account and transaction data are used to enforce those restrictions automatically across the platform.

8bet does not sell, rent or trade your personal data to any third party. Period. The only situations in which 8bet shares your data are those listed below, all of which are necessary to operate the platform or comply with legal obligations:

• Payment processors: When you deposit or withdraw PKR via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or card, the minimum data required to process that specific transaction is passed to the relevant payment service provider. Payment processors are contractually bound to use your data only for the transaction in question.
• Game providers: Slot games, live casino tables and other content are supplied by licensed third-party game providers such as Pragmatic Play, Play'n GO and NetEnt. These providers receive only the session data necessary to run the game — they do not receive your full identity or financial details.
• Identity verification services: Where 8bet uses a third-party KYC provider to verify your CNIC or other documents, that provider receives only the data necessary to complete the specific verification check.
• Fraud and security providers: Specialist services used to screen for fraud or account security threats may receive technical data such as IP addresses and device identifiers for the purpose of risk scoring.
• Law enforcement and regulators: Where 8bet receives a legitimate legal order, court direction, or regulatory instruction requiring disclosure of account data, we will comply with that obligation. Where legally permitted, we will notify you of such a request.
• Professional advisers: Legal, accounting and auditing firms engaged by 8bet are bound by professional confidentiality obligations and may access data only to the extent necessary for their engagement.

8bet uses cookies and similar technologies on the 8bet-play.com website. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies help 8bet keep you logged in, remember your preferences, and understand how the platform is being used so it can be improved.

Types of cookies 8bet uses:

• Strictly necessary cookies: These are essential to the operation of the 8bet platform. They manage your login session, maintain your bet slip between page loads, and ensure the platform functions correctly. These cookies cannot be disabled without breaking the service.
• Functional cookies: These remember your preferences — such as your preferred language, display settings, and the payment method you last used — so you don't have to re-enter them every visit.
• Analytics cookies: 8bet uses anonymised analytics data to understand aggregate traffic patterns, popular games, and technical performance. This data is not linked to your personal identity.
• Security cookies: Used to detect and prevent fraudulent activity, including session hijacking and credential stuffing attempts.

8bet does not use third-party advertising or tracking cookies. You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use the 8bet platform.

8bet takes data security seriously and has implemented multiple layers of protection to safeguard your personal information against unauthorised access, disclosure, alteration or destruction. Here is what those protections look like in practice:

8bet retains personal data only for as long as necessary for the purpose for which it was collected or as required by applicable law. The specific retention periods applicable to each data category are:

• Active account data: Retained throughout the lifetime of your 8bet account plus a standard post-closure period for regulatory compliance.
• Transaction and betting records: Retained for a minimum of five years from the date of each transaction, as required for anti-money laundering compliance and financial audit purposes.
• Identity verification documents: Retained for the duration of your account and for a period thereafter as required by applicable identity verification regulations.
• Support communications: Retained for two years from the date of the interaction, after which they are securely deleted.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.
• Technical and usage logs: Retained for 90 days for security and fraud prevention purposes, then deleted in rolling cycles.

When data reaches the end of its retention period, it is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical purposes.

As a player on 8bet, you have the following rights over your personal data. All requests are handled free of charge and responded to within five working days.

8bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 8bet or shared personal data with us, please contact support immediately at support@8bet-play.com.

Upon receiving such a report, 8bet will verify the claim, immediately suspend the account in question, void any outstanding bets, and permanently delete all personal data associated with the underage user from our systems. Deposits will be returned to the payment method used after the investigation is complete.

The 8bet platform does not contain links to third-party websites beyond those that are strictly necessary to process payments or deliver licensed game content. Where such integrations exist — such as the Easypaisa payment window or a Pragmatic Play game frame — those third parties operate under their own privacy policies and security standards.

8bet is not responsible for the privacy practices or content of any third-party service that you access as part of using our platform. We recommend reviewing the privacy policy of any payment service you use alongside 8bet to understand how your data is handled at their end.

8bet may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. When material changes are made — meaning changes that significantly affect how your data is collected, used or shared — 8bet will notify registered players via email or on-platform notification at least seven days before the changes take effect.

The date at the top of this page will always reflect when the policy was last revised. We recommend reviewing this page periodically to stay informed. If you continue to use 8bet after a revised Privacy Policy takes effect, you confirm your acceptance of the updated terms.

If you have any question about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how 8bet has handled your personal data, please get in touch using any of the channels below. We take all privacy queries seriously and respond to every one.

If you are not satisfied with 8bet's response to a privacy complaint, you may escalate the matter by sending a formal written complaint to support@8bet-play.com with the subject line "Formal Privacy Complaint". All formal complaints are reviewed by senior management and a written response is provided within ten working days.